Review Policy

Reviews have become an essential part of online shopping. They are valuable to us because we learn from customer experiences and can continuously improve our service. For you, they provide an honest impression of our products and service. We distinguish between guestbook messages and product reviews.

Guestbook messages

Guestbook messages are displayed on our homepage and date from the period up to 2018. At the time, we stopped collecting them due to spam and incorrect use as a contact channel. The existing messages remain visible because they give an impression of customer experiences since 2008.

During the period in which we collected guestbook messages, they were moderated. The following content was not allowed:

✖ Not allowed

Customer questions about shipping, conditions, size help or other service questions.

✖ Not allowed

Spam or unwanted messages.

✖ Not allowed

Inappropriate language, such as swear words, discriminatory statements or offensive content.

✖ Not allowed

References to other websites, discount campaigns or price comparisons.

✖ Not allowed

Commercial content or messages with a commercial purpose.

The messages are authentic and have not been edited. They have limited influence on search engines and serve solely as a display of experiences.

Product reviews

Since 2010, we have actively collected product reviews. These come exclusively from customers who actually purchased the product from us.

Customers automatically receive an invitation by email to write a review. In addition, they can post reviews through their account for orders that have been delivered.

✔ Genuine reviews

Only customers who have received the product can leave a review. This way, you can be sure that reviews are based on real experiences.

ℹ Visible immediately

Reviews are published immediately and are not edited or assessed by us beforehand.

We may remove reviews in the following cases:

! Removal

When the review does not meet the above conditions or there is a suspicion that it does not.

! Removal

When the review is based on outdated or since amended product information.

! Removal

When the review is used to ask questions instead of giving an assessment.

A negative experience is never a reason for us to remove a review. As long as it meets the conditions, it remains visible.

General reviews via WebwinkelKeur

We are affiliated with WebwinkelKeur. Through this platform, we collect general reviews about our service and customer support.

We only invite customers who have actually placed and received an order. This way, we can be sure that the review is based on the complete customer experience.

ℹ Open platform

Anyone can leave a review. We apply the same conditions as described above.

! Moderation via third party

In case of doubt, we request moderation via WebwinkelKeur, always with a clear explanation.

Review Policy

Dutch Designers Outlet