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Privacy Policy

ℹ Good to know

Last updated on 31 March 2026.

Privacy and security are very important. You leave your personal details with us when you want to place an order. We can well imagine that you would like to know why we ask for your details and what we do with them. We explain this below. If you still have questions after reading this, please feel free to contact our customer service.

Good to know in advance: we use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you give us, such as processing and shipping your order. We therefore do not use your data for targeted marketing. If we ever want to use your data for another purpose at a later time, we will always explicitly ask for your permission.

Your data is not shared with third parties, except when this is necessary to meet accounting, administrative or logistical obligations. All these parties are bound by confidentiality on the basis of an agreement, oath or legal obligation.

Very secure

All data you leave with us is stored using modern security techniques. Anyone who has no reason to access your data simply cannot access it.

When we provide your data to another party, we require that party to handle it just as carefully as we do and to use the data only for the purpose for which it was provided. If you feel this is not happening, please let us know through our customer service.

What do we do with your data?

We use your data for various purposes. We use both data you provide to us yourself and data we collect during your visit to our website, such as your IP address and browsing and search behaviour through cookies. You can read more about cookies here.

Online shop software

Our online shop was developed using software from WebIQ. Personal data that you share with us for the purpose of our services is shared with this party. WebIQ has access to your data in order to provide us with technical support and never uses your data for any other purpose. WebIQ is contractually obliged to take appropriate security measures, including SSL encryption and a strong password policy.

Web hosting

We purchase web hosting and email services from HostingDiscounter. This party processes personal data on our behalf and does not use your data for its own purposes. HostingDiscounter has taken appropriate technical and organisational measures and is bound by confidentiality under the agreement.

Paying for your order

For payments, we use MultiSafepay and PayPal. These parties process your name, address, place of residence and payment details such as your bank account or credit card number. They have taken appropriate measures to protect your personal data. More information can be found in the Privacy Policy of MultiSafepay and the Privacy Policy of PayPal.

Delivering your order

To deliver your order, we need your name, email address, address(es), payment details and telephone number. We only share this data when necessary for delivery, for example with delivery services. More information can be found in the Privacy Policy of DPD and the Privacy Policy of PostNL.

Our administration

For our administration and bookkeeping, we use WebIQ and GoedGepickt. We share your name, address, place of residence and order details so that sales invoices can be processed and shipping labels can be created. This data is sent and stored securely. More information can be found in the Privacy Policy of WebIQ and the Privacy Policy of GoedGepickt.

Your account

In your account, we store your name, address(es), telephone number, email address, order and payment details, among other things. Convenient, because you do not have to enter this information again every time and you can easily find previous orders.

Customer service

When you call or email us, we use your data to help you quickly and properly. Sometimes we make notes so we can help you more easily later.

Newsletters

You can subscribe to our newsletters, which we send via Mailchimp. For this we use your email address and sometimes your name, so that we can address you more personally. At the bottom of every newsletter you will find an unsubscribe link. More information can be found in the Privacy Policy of Mailchimp.

Reviews

We like to display reviews on our website. Your first name, posting date and rating may be visible. For general reviews, we work with WebwinkelKeur. When we invite you to leave a review, we share your name and email address solely for that purpose. More information can be found in the Privacy Policy of WebwinkelKeur.

Guestbook

When you leave a message in our guestbook, we keep track of who wrote this message. We display this message publicly on our website, together with your first name.

Improving our shop and service

We continuously improve our services. That is why we sometimes analyse location data and browsing behaviour on our website. For this we use tools from Google, including Google Analytics, Google Merchant, Google Ads and Google Search Console. You can read more about cookies here. We also work with Microsoft Clarity and Microsoft Advertising. More information can be found in the privacy statements of Google and Microsoft.

Fraud

To investigate, prevent and combat fraud, we may use customer data. If necessary, we provide this data to the government.

External sales channels

We sell part of our items through external sales channels, such as Bol.com. If you place an order there, the platform shares your order and personal data with us so that we can handle your order. We treat this data confidentially and take appropriate security measures.

What do we not do with your data?

We never use your data to show you different prices than other customers. All our customers see the same prices. We also never sell your data to others.

Your rights

Right of access

You always have the right to view the data we process that relates to you. You can contact our customer service by email for this. You will receive a response within 30 days.

Right to rectification

You have the right to have personal data corrected. In many cases you can do this yourself through your account. If that does not work, you can submit a request through our customer service.

Right to restriction of processing

You can ask us to restrict the processing of your personal data. You can also contact our customer service for this. You will receive a response within 30 days.

Right to data portability

You have the right to have your data processed by another party. When you submit a request, you will receive a response within 30 days and, if applicable, a copy of your data.

Right to object

In certain cases, you can object to the processing of your personal data. If your objection is justified, we will permanently stop processing your data.

Automated decision-making

You have the right not to be subject to automated individual decision-making or profiling. We do not process your data in a way to which this right applies.

Cookies

To ensure that this website works properly and that you can shop comfortably, we use cookies. You can read more about this here.

Privacy Policy

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