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Return & Cancellation Policy

We do not make returns difficult, but we do ask you to handle our products with care. Below you can see at a glance what is allowed, what is not allowed and what you need to keep in mind.

Cancellation

You can cancel an order free of charge as long as it has not yet been shipped. Has your order already been shipped? Then you can refuse the parcel upon delivery.
We will refund a cancelled or refused order within 14 days at the latest. This period starts once we have received the parcel.

Returns

✔ Do this

After receiving your order, you have a 14-day cooling-off period. Within this period you can withdraw from your purchase. You can easily do this through your account.

✔ Do this

After withdrawing from your order, you have another 14 days to return your order.

✔ Do this

Make sure you use proper packaging, sufficient postage and the correct address.

Dutch Designers Outlet
Lindenhoutseweg 57A
6545 AH Nijmegen

✔ Do this

We recommend sending your return with track & trace and keeping that code safe.

! Please note

The costs for the return shipment are at your own expense and vary by carrier and type of shipment.

✖ Do not do this

Do not send the return parcel to a parcel shop. We cannot collect it there.

! Please note

The amount to be refunded is the sum of the purchase amounts of the returned products.

ℹ Good to know

Are you returning the complete order? Then we will also reimburse the shipping costs from us to you, if these were charged to you.

ℹ Good to know

The refund will be made within 14 days after withdrawal at the latest, provided the return shipment has been received in good order.

What cannot be returned?

✖ Not returnable

Sex toys, lubricants, cleaning products, massage products, soaps and silicone products.

✖ Not returnable

Items with an adhesive option that come into direct contact with the skin.

✖ Not returnable

Gift packaging and gift vouchers.

✖ Not returnable

Items from which the sewn-in label has been removed can unfortunately no longer be returned.

Trying something on? This is how to do it properly

✔ Correct

You may try on items to assess them, just as you would in a shop.

✔ Correct

Always try on briefs over your own underwear.

✖ Do not do this

Wear items, make them dirty or make them unsellable in any other way.

✖ Do not do this

Fold padded bras into each other. Damage to cups may be charged as depreciation.

✖ Do not do this

Remove or damage tags, labels or boxes unnecessarily.

! Please note

If depreciation occurs due to use or damage, we may deduct this from the amount to be refunded. This can amount to up to 100% of the purchase price.

When do we charge costs?

These are costs that are actually charged to us when such a situation occurs. These costs are deducted from any amount to be refunded.

Costs

Refusing a parcel and/or not collecting a parcel from a pickup location: € 13,45.

Costs

Providing an incorrect address: € 13,45.

Costs

Having a parcel returned to sender via a DPD Pickup Shop: € 13,45.

Costs

Damage caused outside the responsibility of Dutch Designers Outlet, such as damaged cups due to incorrect return packaging.

Cancelling items with a delivery time

Orders for items with a stated delivery time may be cancelled as a gesture of goodwill as long as they have not yet been ordered from the supplier.

Once we have ordered the item from the supplier, free cancellation is no longer possible. The purchase obligation has then already been fulfilled by Dutch Designers Outlet. For this reason, in the event of cancellation we charge the costs already incurred that are directly linked to your order.

These costs consist of: purchase costs, transport/import costs and processing costs. You will always receive a clear specification in advance before further processing takes place.

One more important note

Are you using a customs form? Please state that it concerns a return shipment of consumer goods. Any costs incurred because this is not done will be deducted from the amount to be refunded.

Would you still like to receive the order after an address or collection problem? Then we will resend the parcel after the outstanding costs and any new shipping costs have been paid.

In addition to the points above, our general delivery conditions also apply. In your account you can indicate that you wish to return a product. There you can also use our model withdrawal form.