Warranty & Complaints

Warranty

We guarantee that our products meet the specifications stated on the product page. In addition, we ensure that all items are in good condition and function properly under normal use.

Have you received an item that does not meet these expectations? Then we will offer a suitable solution as quickly as possible. Depending on the product, this may consist of repair, replacement or a refund of the purchase amount.

In addition to the statutory warranty, some products also come with a manufacturer’s warranty. This is provided by the manufacturer or importer and may include additional conditions and its own warranty period.

Received the wrong or a damaged item?

! Report this within 24 hours

Have you received the wrong or a damaged product? Please report this within 24 hours of receipt via our contact form or contact us by phone on +31 24 377 3103 (Mon to Fri from 9:30 to 16:30).

ℹ What do we need?

Clearly state in your message what is wrong and always include your order number. You can find this on the invoice included with your order.

ℹ What happens next?

You will quickly receive a response with a suitable solution and further instructions. In some cases, we may ask you to return the item first before we proceed with replacement or refund.

If you have not reported the issue within 24 hours, we assume that the order was delivered correctly and as desired.

Complaints

Do you have a complaint or do you disagree with our solution? Please let us know. Submit your complaint as soon and as completely as possible after you have noticed the issue.

We take every complaint seriously and respond within 3 working days. Does your complaint require more time? Then you will first receive a confirmation with an indication of when you can expect a substantive response.

ℹ Not satisfied with the solution?

If we cannot resolve the matter together, you can contact WebwinkelKeur.

ℹ Disputes Committee

You can also submit your complaint to the Disputes Committee, which can issue a binding decision.

ℹ European platform

You can also submit your complaint via the European Online Dispute Resolution platform (ODR).

Warranty & Complaints

Dutch Designers Outlet