Return & Cancellation Conditions

Cancellation
You can always cancel an order free of charge as long as it has not yet been shipped by us. If you cancel the order after it has been shipped, you can refuse it upon delivery.

A canceled or refused order will be refunded to you no later than 14 days after we receive the package.

Returns
We ask you to handle our products carefully, avoid damaging the packaging, and not fold bras to prevent damage to the cups. We’re easy-going about returning products, just take a moment to read the following rules so you know what to expect and avoid any surprises.

• Except for all sex toys, lubricants, cleaning products, soaps, silicone products, and other items that come into direct contact with the skin via a sealing option, and our gift packaging and gift cards, you can return all products without hassle.
• After receiving the products, you have a 14-day reflection period. Within this period, you can revoke your purchase.
• If the sewn label is removed for any reason, unfortunately, an item can no longer be returned.
• After you have withdrawn the purchase within the stipulated period - in accordance with the right of withdrawal - you have 14 days to return the order.

• The costs for the return shipment are at your own expense, varying by carrier and type of shipment. Our advice is to choose a shipment with tracking; although it is a bit more expensive. You are also responsible for the delivery; keep your Track & Trace code safe.
• Ensure proper packaging, sufficient postage, and correct addressing.
• The amount to be refunded is the total of the purchase amounts of the returned products; if you return the entire order, we will also reimburse the shipping costs (from us to you) if they were charged to you.
• The refund will occur no later than 14 days after your revocation, provided the return shipment has been received properly.
• The refund will be made using the same payment method you used to pay.
• In addition to the points mentioned above, the General Terms and Conditions also apply.
• You can indicate in your account that you wish to return a product, click here for our withdrawal model.

In the following situations, we charge costs
These are costs that we are actually charged when such a situation occurs. The amount is a sum that consists of shipping costs, a 'penalty fee', and fuel surcharge. The costs will be deducted from any amounts to be refunded.

• Not picking up your package at a pickup location (€ 13.45).
• Providing an incorrect address (€ 13.45).
• Offering a package for return at a DPD Pickup Shop (€ 13.45).

• Cancellation of orders with items with a delivery time Cancellation of orders with items with a delivery time
  Orders of items with a specified delivery time can be canceled for goodwill before they are shipped. After ordering from the supplier, cancellations can no longer be made free of charge. A processing and restocking fee of 15% of the order value will be charged, with a minimum of €5 and a maximum of €15.

You may still wish to receive the order. We will resend the package once you have paid the aforementioned amount and any shipping costs.

If you use a customs form. Please indicate that it concerns a return of consumer goods. Any costs that are passed on to us for failing to do so will be deducted from the amount to be refunded.

You may try on items, but do not wear them. Try on panties over your own underwear. We check all items for quality before shipping. Items that show signs of use upon return are unsellable to us, and we may charge for value reduction. If you damage, soil, or in any way render an item unsellable, we can deduct the resulting value reduction from the amount to be refunded.

You should return the item, if reasonably possible, in the original packaging. Note: Removing tags and labels or damaging boxes is unnecessary for trying on items. Once removed or damaged, this leads to a significant value reduction which may be charged to the customer by Dutch Designers Outlet. The resulting value reduction can be up to 100% of the purchase price.